We specialize in the sourcing, customization, and distribution of promotional products and branded merchandise. Our offerings include, but are not limited to, corporate gifts, giveaways, apparel, writing instruments, drinkware, technology accessories, eco-friendly items, event swag, and fully custom-manufactured goods, all intended for business marketing, internal branding, or event use.

We provide end-to-end services designed to support businesses of all sizes—from small startups to enterprise-level clients—across a variety of industries. Our services may include:

• Product sourcing and procurement
• Logo placement, printing, engraving, and embroidery
• Custom packaging and kitting
• Design support and digital proofing
• Warehousing, fulfillment, and drop shipping
• International delivery and logistics
• Technology integrations for distributor platforms
• Virtual mockups and product presentations
• Campaign-specific consulting and project management

All product specifications, descriptions, dimensions, materials, and colors provided on our website or marketing materials are presented in good faith and to the best of our knowledge. However, we do not guarantee that the information is entirely error-free. Minor variations between digital representations and actual products may occur due to screen resolution, production methods, or material changes. These are industry-standard tolerances.

We strive to maintain up-to-date inventory status and product availability. However, product availability is subject to change at any time without notice, particularly for high-demand or seasonal items. If an item becomes unavailable after you have placed an order, we will notify you as soon as possible and may offer a comparable substitute, subject to your approval.

We reserve the right to:

• Discontinue any product or service without prior notice
• Substitute materials, colors, or components when necessary due to supply chain limitations, provided such substitutions do not materially affect the form, fit, or function of the product
• Limit quantities available for purchase
• Refuse service or cancel orders at our sole discretion, especially if misuse or violation of our policies is suspected

Many of our products are offered with customization options, including logo printing, text engraving, embroidery, and full custom builds. You are responsible for providing accurate artwork, brand guidelines, and approval of digital proofs. Delays in proof approval may affect production and delivery timelines.

Please note: customized products are non-refundable and non-returnable unless defective.

Our promotional products are intended for commercial and marketing use. You are solely responsible for ensuring that your use, distribution, and promotion of the products comply with all applicable laws, regulations, and third-party rights (e.g., intellectual property laws, health and safety regulations, or advertising guidelines).

We are not liable for any misuse of the products after delivery, including unauthorized resale, illegal use, or misrepresentation involving the branded items.

All orders placed are subject to formal acceptance, product availability, and our production capabilities. We reserve the right to reject, cancel, or delay any order at our sole discretion, particularly in cases involving incomplete information, payment issues, violations of our policies, or force majeure events.

We work closely with our clients to ensure a smooth and professional ordering experience, particularly for custom-branded merchandise that requires design approvals, production planning, and quality control.

Orders may be submitted through our website, by email, via digital platform, or through direct engagement with our sales representatives. Upon receipt of your order request, you will receive a preliminary confirmation that includes the following (where applicable):

• Product specifications and pricing
• Quantity and color options
• Setup charges and customization details
• Estimated production and delivery timeline
• Shipping address and delivery method
• Applicable taxes and fees
• Payment requirements (see Section 4)

Your order is not considered accepted until you receive a formal Order Confirmation or Invoice from our team. We reserve the right to contact you for clarification or additional information before proceeding.

For all custom orders involving logos, branding, or messaging, you will receive a digital artwork proof or mockup for review. You are responsible for carefully checking and approving the design before production begins.

• Production will not commence until written proof approval is received.
• Any delays in approval may impact the estimated delivery date.
• Revisions or redesigns requested after final approval may incur additional charges and extend lead times.
• While we take great care in file handling, we are not responsible for errors in user-submitted artwork (e.g., typos, low-resolution files, incorrect colors, or missing fonts).

Limitations. These MOQs are clearly stated in product listings or quotes. Orders below the stated minimum may be accepted in some cases, subject to:

• Additional setup or small-order fees
• Reduced customization options
• Longer lead times or modified delivery windows

Once an order has been approved and entered into production, changes or cancellations are not guaranteed. We will attempt to accommodate your request but reserve the right to apply:

• Production costs incurred up to that point
• Restocking or cancellation fees (where applicable)
• Full charges for custom orders that cannot be repurposed or returned

To request changes or cancellations, contact your account manager or our customer service team as soon as possible. All modifications must be confirmed in writing.

We may delay or refuse orders in the following cases:

• Unavailable inventory or materials
• Artwork that violates intellectual property or trademark law
• Offensive, defamatory, or discriminatory content
• Suspected fraudulent activity
• Unpaid balances or unresolved disputes from prior transactions

All pricing provided—whether displayed on our website, presented in a quote, shared via email, or included in a sales proposal—is listed in USD/MXN, unless otherwise indicated. Pricing is subject to change without prior notice due to fluctuations in raw material costs, supplier pricing, currency exchange rates, and market conditions.

We strive to ensure accuracy in all pricing communications. However, we reserve the right to correct any clerical, typographical, or system-generated pricing errors at any time, even after an order has been submitted. In such cases, you will be notified promptly, and you may choose to accept the corrected pricing or cancel the order without penalty.

Unless explicitly stated, listed prices typically include:

• The base product cost
• Basic imprint method (e.g., 1-color screen print or 1-location embroidery)
• Standard packaging
• Basic artwork handling and setup

Additional charges may apply for:

• Multi-color imprints or multi-location branding
• Rush production or expedited delivery
• Special packaging or kitting
• Custom molds or design services
• Oversized or fragile items requiring special handling

All applicable setup fees, shipping costs, taxes, tariffs, and duties will be disclosed in your final quote or invoice.

Prices are exclusive of any applicable sales tax, value-added tax (VAT), goods and services tax (GST), or other government-imposed charges, unless otherwise stated in writing. You are solely responsible for all such taxes associated with your order.

Depending on your jurisdiction and the shipping destination:

• Sales tax will be added to your invoice where required by law.
• If you are exempt from sales tax, you must provide a valid resale or exemption certificate prior to order processing.

Quotes are valid for a limited period—typically 7 to 30 calendar days, unless otherwise stated. Pricing and availability may change after the quote expiration due to supplier inventory, freight cost changes, or currency fluctuations.

We encourage clients to confirm and lock in pricing by proceeding with order approval and payment within the quote validity period.

Timely payment is essential to ensure smooth processing, production, and delivery of your promotional product orders. By placing an order, you agree to comply with the following payment terms unless otherwise agreed in writing.

We accept payments via multiple secure methods, including but not limited to:

• Credit/debit cards (processed securely through PCI-DSS compliant gateways)
• Bank transfers (wire or ACH)
• Company checks (subject to clearance)
• Online payment platforms (e.g., PayPal, Stripe, where applicable)

Payment instructions will be detailed in your invoice or order confirmation.

To facilitate mutual financial security and operational efficiency, the following payment schedules apply:

• 50/50 Payment Terms: Unless otherwise specified, all orders require a 50% non-refundable deposit upon order acceptance or proof approval to initiate production. The remaining 50% balance must be paid prior to shipment or delivery of goods.
• Net Payment Terms: For approved corporate accounts or repeat clients, net terms (e.g., Net 30, Net 45) may be extended, allowing payment in full within the agreed period after invoice issuance. Credit limits and terms are subject to periodic review and may require a credit application and approval.

Failure to comply with payment deadlines may result in:

• Order processing delays or suspension
• Additional late payment fees or interest charges as permitted by law
• Cancellation of orders without refund of deposits
• Denial of future credit or order acceptance

The initial deposit (typically 50%) is non-refundable due to the costs associated with artwork preparation, custom tooling, and production scheduling. Exceptions may apply only in cases of supplier error or order cancellation by the company.

If you dispute any portion of an invoice, you must notify us in writing within 10 business days of the invoice date, specifying the reason for the dispute. You remain responsible for paying all undisputed amounts in a timely manner. Failure to do so may result in suspension of services and additional collection actions.

• While we take every precaution to ensure safe handling of your orders, you acknowledge that risk of loss or damage to products passes to you upon delivery.
• Claims for loss, damage, or delay during transit must be filed and reported to us promptly.
• Our liability for damaged or lost goods is limited to the original product value or replacement, subject to carrier terms and conditions.
• We are not liable for consequential losses, loss of profits, or delays beyond our control.

We reserve the right to perform credit checks and require trade references before extending credit terms. We may also require personal guarantees or advance payments for new or high-risk accounts.

We understand that timely delivery is crucial for your promotional campaigns and business operations. We are committed to partnering with reliable carriers and logistics providers to fulfill your orders efficiently. However, due to the nature of manufacturing, customs, and transportation, delivery times and logistics are subject to variability.

• Delivery timeframes provided at the time of order confirmation or in our quotes are estimates only based on current production schedules, supplier availability, and standard shipping methods.
• These estimates do not constitute a guarantee or contractual commitment for delivery on a specific date or time.
• Production and shipping delays may occur due to factors including but not limited to: supplier lead times, design approval delays, inclement weather, customs clearance, strikes, pandemics, natural disasters, and force majeure events.
• We will make reasonable efforts to notify you promptly if we anticipate significant delays affecting your order.

• Shipping and freight costs are included or waived in your quote, unless stated otherwise.
• For international shipments, you may be responsible for additional import duties, taxes, customs brokerage fees, or compliance charges.
• We reserve the right to select the carrier or freight forwarder we consider most suitable unless specific arrangements are agreed upon in writing.

• Risk of loss, damage, or theft of the goods passes to you upon delivery at your facility or warehouse.
• Title to the goods transfers to you upon full payment of the invoice amount. Until then, goods remain the property of SIPP LLC.

• Upon receipt, you should inspect all shipments promptly. Any shortages, damages, or discrepancies must be reported to us and the carrier within 48 hours of delivery.
• Claims submitted after this timeframe may not be honored.
• We will work cooperatively with you and the carrier to resolve legitimate claims for loss or damage.

For international shipments, we are responsible for ensuring compliance with all customs regulations, import laws, and standards applicable in USA/MX.

• We are not responsible for delays or failures caused by third-party carriers, customs authorities, postal services, or any circumstances beyond our reasonable control.
• In cases of refused or undeliverable shipments due to incorrect or incomplete address information provided by you, return fees and re-shipping costs will be charged to your account.

Due to the custom and personalized nature of promotional products supplied, our return and cancellation policies are designed to balance quality assurance with operational realities. Please review the following carefully before placing your order.

• Custom Products: Because most of our products involve custom printing, engraving, embroidery, or unique branding specified by you, returns are generally not accepted once production has begun or completed.
• Non-Custom Products: Returns of standard (non-customized) products may be considered on a case-by-case basis if requested within 7 calendar days of delivery and subject to product condition, packaging, and restocking fees.
• Defective or Incorrect Items: We accept returns or replacement requests only for items that are damaged, defective, or do not conform to your approved proof or order specifications.
  • Any such claims must be submitted in writing within 5 business days of receipt, accompanied by photographic evidence.
  • We reserve the right to inspect returned items before issuing refunds, replacements, or credits.
  • Claims made after this period may not be eligible for resolution.

• Order cancellations must be submitted in writing to our customer service team as soon as possible.
• Cancellation requests received prior to production or shipment may be accepted without penalty, subject to administrative processing fees.
• Cancellations requested after production has started or goods have been shipped may incur substantial fees, including but not limited to:
  • Production costs already incurred
  • Supplier charges
  • Restocking or disposal fees
• Custom orders are generally non-cancellable once artwork has been approved and production initiated.

• Approved returns of defective or incorrect items may be refunded or replaced at our discretion.
• Shipping, handling, and customization fees are non-refundable unless otherwise agreed.
• We do not accept responsibility for lost or damaged returns unless prior authorization and instructions have been provided.

If you have concerns or disputes related to returns or cancellations, please contact us promptly so we may attempt to resolve the matter as soon as possible.

All artwork, logos, trademarks, designs, text, images, or other materials (“Client IP”) that you provide for customization or production purposes remain your sole property. By submitting such materials, you grant us a limited, non-exclusive license solely to use, reproduce, and display the Client IP to fulfill your order and related services.

You represent and warrant that:

• You own or have obtained all necessary rights, licenses, permissions, and consents to use and authorize us to use the Client IP.
• The Client IP does not infringe or violate any intellectual property rights, privacy rights, or other legal rights of any third party.
• The content you provide complies with all applicable laws, regulations, and decency standards.

All intellectual property created, developed, or owned, including but not limited to:

• Product designs, mockups, templates, and prototypes
• Artwork, digital proofs, and samples
• Website content, images, logos, branding materials, and software
• Trade names, trademarks, copyrights, and patents

are the sole and exclusive property of SIPP LLC or our licensors. You agree not to copy, reproduce, distribute, modify, publish, create derivative works from, publicly display, or otherwise use any of our intellectual property without our prior written consent.

We reserve the right to refuse to print, produce, or distribute any artwork, logos, or designs that, in our sole discretion:

• Violate intellectual property or trademark rights of third parties
• Contain offensive, defamatory, obscene, or discriminatory content
• Promote illegal activities or violate applicable laws
• Are otherwise inappropriate or inconsistent with our business policies and values

If we determine that any submitted material violates these terms, we will notify you and may cancel or suspend the order without liability.

Unless otherwise agreed in writing, we may use images or examples of completed work for portfolio, marketing, and promotional purposes, with the exception of any confidential or proprietary information expressly identified by you.

• You represent and warrant that you are legally authorized to act on behalf of your company, organization, or entity in placing orders and entering into binding agreements with SIPP.
• You acknowledge that all transactions, communications, and agreements are made with the understanding that you have the authority to make decisions and commitments regarding the products and services ordered.

• You are solely responsible for verifying the accuracy, completeness, and compliance of all artwork, logos, branding elements, text, and order specifications submitted for customization.
• Prior to production, you will carefully review and provide written approval of all digital proofs, mockups, and sample designs provided by us.
• Approval of proofs constitutes your acceptance of the design and authorizes us to proceed with production. Any errors, omissions, or issues arising from approved artwork are your responsibility.
• You agree to comply with all applicable laws and regulations regarding the content of your submitted materials.

• You agree to provide all necessary information, materials, and approvals promptly to avoid production or delivery delays.
• You will respond in a timely manner to inquiries, requests for clarification, or updates regarding your order.
• Failure to provide timely communication or approvals may result in delays, additional fees, or cancellation of the order.

• You agree to comply with the payment terms outlined in Section 4, including making deposits, balances, and any additional charges when due.
• Failure to remit payment as agreed may result in suspension or cancellation of orders, withholding of shipments, and potential collection actions.

• You agree not to use the products purchased from us for unlawful purposes or in a manner that violates any applicable laws, regulations, or third-party rights.
• You acknowledge that misuse, unauthorized resale, or illegal distribution of products is your sole responsibility.

• Under no circumstances shall the Company Parties be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages, including but not limited to loss of profits, loss of goodwill, loss of business opportunities, loss of data, or business interruption, even if the Company Parties have been advised of the possibility of such damages.

Our total aggregate liability for any claims, whether in contract, tort (including negligence), or otherwise, arising out of or relating to any order, product, or service provided by us shall not exceed the total amount actually paid by you to us for the specific order or transaction giving rise to the claim.

While we take great care to provide high-quality products and services designed to meet your promotional needs, we do not guarantee any specific results, outcomes, or effectiveness from the use or distribution of our promotional products.

Marketing success depends on multiple factors outside our control, including your campaign strategy, target audience, timing, and competitive environment.

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, terrorism, government actions, supply chain disruptions, or other unforeseen events.

If any provision of this Section 9 is found to be unenforceable or invalid under applicable law, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

In the course of providing our products and services, we may utilize third-party platforms, service providers, and technologies, including but not limited to:

• Payment gateways for secure transactions (e.g., Stripe, PayPal, banks)
• Shipping and logistics providers (e.g., UPS, FedEx, DHL, national postal services)
• Design proofing and file management systems
• Customer relationship or order management tools

Your use of any such third-party services—whether accessed directly through our platform or indirectly through our service—is subject to the independent terms, conditions, and privacy policies of those providers. We do not control, endorse, or assume responsibility for their actions, content, security practices, or data handling policies.

We recommend reviewing the applicable terms and privacy notices of any third-party service you interact with through our platform. Any disputes, losses, or issues arising from third-party interactions must be addressed directly with the provider in question unless explicitly stated otherwise in writing.

We reserve the right to modify, update, or replace these Terms & Conditions at any time, in whole or in part, at our sole discretion. Changes may reflect updates to our services, changes in applicable laws, or business needs.

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